Terms & COnditions

1. Detailed description of goods and/or services

Zaf Travel and Tourism is a business in the Tourism industry that provides ground transport and tours.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of booking confirmation voucher by email. The offering on this website is available to South African clients only.

3. Return and Refunds policy

The provision of goods and services by Zaf Travel and Tourism is subject to availability.  In cases of unavailability, Zaf Travel and Tourism will refund the client in full within 30 days.  Cancellation of orders by the client will attract a 30 % administration fee if cancelled more than 7 days of scheduled service. 100% Cancellation fee will be charged for cancellation less than 48hrs and no shows.

4. Customer Privacy Policy

Zaf Travel and Tourism shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted

Payment may be made via Visa and MasterCard.

6. Card acquiring and security

Card transactions will be acquired for Zaf Travel and Tourism via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details

Customer details will be stored by Zaf Travel and Tourism separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility

Zaf Travel and Tourism takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile

This website is governed by the laws of South Africa and Zaf Travel and Tourism chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 14 Anglewood Close, Woodview, Phoenix. 

11. Variation

Zaf Travel and Tourism may, in its sole discretion, change this agreement or any part thereof at any time without notice. 

12. Company information

This website is run by Zaf Travel and Tourism (close corporation) based in South Africa trading as Zaf Travel and with registration number 2009/207458/23. 

13. Zaf Travel and Tourism contact details

Company Physical Address: 23 Sigma Business Par , Cornubia Business Estate, 4339
Email: vishal@zaftravel.co.za
Telephone: 084 505 4789